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After traveling 12 hours and 450 miles by train to buy a porsche boxster I arrived at a place where cars come to die.car had been keyed,filthy covered in pigeon poo and in a sorry state.I wouldn't buy a dust cap from here..read the reviews..two wasted and expensive days for nothing..buyer beware.
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Overpriced car, it wasn't reliable,don't buy from here or you will regret it like I have.
Purchased a vehicle from this garage in good faith. When we got it home (we travelled 200 miles on a round trip to get it) we noticed a noise. Local garage advised gear box issues. We informed prestige motors who took the car in said they would get the gear box inspected and let us know what was wrong. Drove the car all the way back to them at our expense. 24hours later they advised they'd fixed it by putting an additive in the gear box oil.... erm that's not really fixing it and told me if it happened agsin to claim through my warranty in 2 weeks! I said no and asked for them to do as we had agreed and get a proper inspection of the gearbox and to fix it properly. They refused so I asked for my money back and said I wouldn't be collecting the car as it was not fit for purpose. They also miss sold the vehicle with full service history, which it does not... I have copies of their advert and the service book to prove this is the case. They refused to refund my money and we're extremely rude and told me to get much lawyer involved.... which I did. It has taken over 18 months of my solicitor hassling them, Me having to pay for another car on top of not getting my money back, as we needed a car for my other half to get to work in and we finally got our money back. Please avoid this garage like the plague. All of their cars are in bad condition or have stuff wrong with them. We only got this as a cheap run around to work and it was the biggest mistake we ever made. From reading reviews were not the only people they have done this too. I also wouldn't trust the good reviews on here, probably paid their mates to write them, can't see how they would ever get a good review. Oh and they also tried to charge us for "storage" of our vehicle while the legal process was going on. We have this in a letter from they're solicitor... well let's just say, having seen it in the background of a picture of a car they had for sale on their website I did I bit of Google street view searching on their companies house address and let's just say they must be invoicing themselves as it was on the drive way of their home address.....very honest people aren't they!
Rich in response to Becci
I'm also having the same problems exactly the same,would u be able to contact me via email please
1- Car mechanically and cosmetically NOT AS ADVERTISED 2- Dealer uses 3rd party services to pass on the liability to buyer to avoid any come backs on rather sub standard cars. 3- Upon reporting the problem to this dealer they recommend trickeries to make a CLAIM ON WARRANTY. 4- If one decides not to go down their DISHONEST route of claims - they get reports from their linked 3rd parties to prove that the car was 100% when sold - 5- DO NOT BELIEVE A WORD THEY SAY as they have means to prove them selves right by showing you paperwork ( that well may have been forged ) - LOOK ELSE WHERE IS MY ADVICE TO ALL BUYERS TO AVOID DISAPPOINTMENT AND TROUBLE – REMEMBER * IF IT SOUNDS TOO GOOD TO BE TRUE – IT PROBABLY IS TOO GOOD TO BE TRUE *
Ad very misleading. Actual car on offer was far from "excellent" both interior and outside. Over the phone seller mentioned an insignificant scratch on a rear bumper, which turned out to be a serious damage (a hit to the back) with scratches on every single panel around the car, chipped lacquer, inside smelly and dirty with cut on a leather seat and indescribable brown substance smeared on seats, opened drink in a drink holder at the back, suggesting car being used on regular basis for private purpose. Arrangements were made 5 hours prior to see the car but the state we've seen it, was disgusting. Owner didn't have the decency to describe the real state of this badly kept car before we set off on a 3 hour journey to see it. No attempts to arrange a fair deal on this well overpriced vehicle for providing a misinformation and making us travel that long were even considered-rather treated as an offence! NOT RECOMMENDED!
Arranged an appointment to view the car, when I arrived it hadn't even been cleaned, the condition wasn't as described and it was leaking oil.
I bought my car 6 weeks ago and advertised at 88242 miles when it was 91142 gearbox and clutch both went within 3 days so I sent it back over 3 weeks later he told me it was fixed, so I started the long drive to pick it up only to get a call saying it had gone again, I got it back after a couple more days and 3 days later the clutch went again, they told me to take it to my local dealership and they will pay to get it sorted, when they booked it in they did a health check on the car and that showed a lot of problems with the car from missing wheel nuts to blowing exhaust fumes into the car. As a result of taking 3000 miles of the receipt they are saying it's wear and tear and I don't have a leg to stand on My advice stay the HELL AWAY FROM PRESTIGE CARS BERKSHIRE
Prestige Cars Berkshire from in response to Dissatisfied Robert
Sorry to hear about your experience with us. Kindly clarify the facts by disclosing that Prestige Cars Berkshire Ltd ended up paying for your gearbox repair in excess of £1400.00 and have had the starter motor replaced for you by paying the Citroen garage.
Had a terrible experience, the car was dirty when I came to collect and had zero fuel despite saying in ad that they would put a full tank. Serious problems like brake discs (how did it get fresh mot) and radiator is caved in and hardly working needing expensive repairs Prestige Cars Berkshire were unhelpful and uninterested, they say I am not covered by consumer law because I am a business. they don't want to know although all I was asking is £800 contribution to the repairs of over £2000 + I am disgusted by them, they are dishonourable, I paid full price with no discount. hopefully what goes round comes around.
Staff from in response to Bentley GT
Hi, We would like to start off by saying we are sorry to hear about your experience - however - after looking into this we can see from our records this was a trade sale between your motor trade company and ours. We pride ourselves with the name that we carry in the motor industry and always do our level best for customer satisfaction. We provide retail vehicles at very competitive prices throughout the UK. All vehicles are checked prior to delivery and prepared for their new owner but in accordance with the age and mileage of the vehicle. Thanks. PCB.
Car we found at Prestige Cars Berkshire was very reasonably priced compared to other similar ones in the market (we knew the exact car and model we were looking for). I said I wanted £1000 for my part exchange. He said he'd give me £800. When I said I would walk away he upped it to £1000. He then tried to push an £800 warranty onto the price which he told us was compulsory. After I told him no thanks the deal was off suddenly the warranty was not compulsory and he removed it. Car was absolutely disgusting. Hadn't been washed for weeks and inside stunk of smoke. First thing I did on the way home was stop off at a car valeting place and the car looks lovely again now. Finally they had no log book and failed to mention that I would be charged £25 for that when I taxed it! Overall I would say to sum up they are very dishonest and try to push extras onto you that you don't want. Condition of the car was laughable - I could never sell a car in that state. The key is to tell them you'll find another car somewhere else and they'll back down and offer you what you want just to get the deal done.
Car was ok and fair price for trade in. They pushed an expensive warranty on me though which I tried to cancel a few days afterwards. They then refused to cancel it despite me being in the cancellation period and they then ignored emails for their terms and conditions. Also they didn't send documents back to DVLA for my traded car so was still registered in my name months later.... luckily I didn't get any tickets etc (yet), though no tax refund which I should have got. So Prestige Cars Berkshire are ok for buying car but once they have your money they are useless and rude and ignore you. If it was closer I would go down and speak to them face to face. Bad service and I would never use again or recommend.
Prestige Cars Berkshire Ltd is an Independent dealership that is based in Maidenhead. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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