Cotswold Gloucester BMW reviews, Gloucester
0% Reviews
replied to
0% Recommend
to friend


Auto Trader

kapremont-akpp.ru is an
official partner of Auto Trader


2 reviews from our kapremont-akpp.ru community
Leave a review for Cotswold Gloucester BMW

Click on the stars to start your review

2 reviews from our kapremont-akpp.ru community

Leave a review for Cotswold Gloucester BMW
Click on the stars to start your review
"David"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just visited the showroom at Cotswold Gloucester BMW, I was outside looking a the cars as I am thinking of upgrading and there were TWO salesmen and not once did anyone ask if I need help. As for just that type of service I did not go any further I will find another showroom that will help the customers. Poor service as they work on commission. If you ask me stay clear unless you don't want to ask questions.

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Mr P Simmons"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an 11 month old used approved BMW earlier this year and took it back 4 days later with a number of problems. About a month later Cotswold took it into their workshop and started the next 5 months of analysis and fault fixing. At the end of the 5 months I managed to get a refund, less the cost of a set of tyres. The car visited the workshop 8 times (and was in Cotswold's possession for circa 20-25 days in total) until the majority of the problems were resolved. The following components failed and were replaced under warranty: - sat-nav - starter motor - clutch - flywheel - minor components like wiper / xenon bulb ignitor. I always found the front desk service team to be polite and courteous. However, it was a stressful battle to get the faults recognised as Cotswold repeatedly returned the car with statements like 'we can't find a fault with it - there are no fault codes in the computer and we can't replicate the problem'. It felt as though, I the customer, was some sort weirdo imagining and inventing problems. When the sat-nav unit was replaced the car was returned with damage to the interior trim and grease marks over the display screen and windscreen. This was resolved the next time the car went back in about 10 days later. I will never return to Cotswold as I felt that they'd initially failed to sell the car in a fit state. All issues were reported either within 4 days of purchase or by the first time it went into the workshop (except the headlamp issue). I attempted to reject the car after 3 months of ownership as the driving experience had been no fun and heavily compromised: - no sat-nav - intermittent failure of the car to start again after the auto engine stop (had to lock and unlock the car to get it back into life) - no DAB - no USB - judder when starting (faulty clutch / flywheel) Cotswold refused to act (on the rejection) and told me to contact BMW directly. Over the following 2 months BMW told me that my complaint was directly with the dealer - Cotswold Gloucester, since BMW UK do not make or sell cars - ergo there is no manufacturer backup or escalation support for customers if you're unhappy with the service you receive from their dealer network. You're left on your own to deal with the dealer. Consequently, I am now wary of ever buying a BMW that is still under manufacturer warranty. BMW told me to be realistic - components can fail and require replacing. They failed to address the complaint that it was immediately apparent that this particular car was a lemon, was't fit for sale, faults were reported to Cotswold BMW in less than a week of purchase, and (Cotswold's words - "since there is no goodwill from BMW, there is nothing we can do") Cotswold BMW showed no more goodwill or sympathy than to book it in for repeated visits to the workshop for warranty work. I only managed to get the refund after turning to social media to report my miserable ownership experience referencing Cotswold BMW in the posts. There were other faults with the car at the time of return which did not get fixed: - flickering xenon headlamps - intermittent cruise control (simply failed to turn on) Incidental note; whilst my car was in for repair, two of the less than 1 year old loan vehicles had problems of their own: - one had only one working screen wash jet - another had a similar sat-nav fault as my vehicle experienced. In my opinion the loan cars state of repair was the cherry on the icing, as a demonstrable statement of the (quality of BMW products) and Cotswold BMW Gloucester's Quality Control being unacceptably poor for what is marketed as a premium brand.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
Auto Trader

kapremont-akpp.ru is an official partner of Auto Trader

Get Car Finance

Get Car Finance

Free Car Valuation

Dealership Information

Cotswold Gloucester BMW is an Franchise dealership that is based in Gloucester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: BMW
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews1.4 out of 5 stars — Rated Terrible
Excellent
0
Very Good
0
Average
0
Poor
1
Terrible
1

Add Review


Contact Information

Address

Cotswold Gloucester BMW
Cole Avenue
Gloucester
Gloucestershire
GL2 5ER

Get in touch

01452 872600

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at

Marker

Dealership Statistics

0%
Would recommend this dealer to family and friends
0%
Thought the dealer was knowledgeable and helpful
0%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Are you the business owner?
Find out about improving your rating by Clicking here

Other Dealerships in Your Area

Cotswold Gloucester Mini

Cole Avenue, Gloucester, GL2 5ER

0 reviews0 out of 5 stars

Severnvale Cars Ltd

Cole Avenue, Gloucester, GL2 5ER

3 reviews2.6 out of 5 stars — Rated Average
  • Not happy with salesmanship reviewed in October 2017
  • Problems.. reviewed in September 2017
  • could have been better but not awful reviewed in August 2016

Baylis Vauxhall Gloucester

Cole Avenue, Gloucester, GL2 5ER

1 reviews4.4 out of 5 stars — Rated Very Good
  • Stuart Kirkup reviewed in November 2013

Johnsons Gloucester Volvo

Shepherd Road, Gloucester, GL2 5EP

0 reviews0 out of 5 stars

Autovalue

Lower Tuffley Lane, Gloucester, GL2 5DP

0 reviews0 out of 5 stars

Wales And West Truck And Bus

Tuffley Mill Lower Tuffley Lane, Gloucester, GL2 5DP

0 reviews0 out of 5 stars

Bristol Street Gloucester Renault

Ramsdale Road, Gloucester, GL2 5FE

1 reviews1 out of 5 stars — Rated Terrible
  • Very poor reviewed in April 2017

Clearwater Cars

Bristol Road, Gloucester, GL2 5DN

1 reviews5 out of 5 stars — Rated Excellent
  • George reviewed in December 2013

Bristol Road Cars

Bristol Road, Gloucester, GL2 5DN

1 reviews1.4 out of 5 stars — Rated Terrible
  • Terry reviewed in June 2016

Bristol Street Gloucester Ford

Bristol Road, Gloucester, GL2 5YB

0 reviews0 out of 5 stars

Additional Information About Cotswold Gloucester BMW

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with kapremont-akpp.ru

Your business page on kapremont-akpp.ru presents your business with the ideal opportunity to establish trust with your potential customers who are researching what people are saying about you.

Give your potential customers what they are looking for by working with kapremont-akpp.ru who will collect reviews on your behalf. We offer a FREE trial to prove that we get results.

Find out more


Related pages


isaac agnew belfastseat agnewwestway stockportchessington mitsubishibelmont autosstratstone carsvosa wrexhamvines bmwglyn hopkin nissanmadeley motorsgk ford chesterfieldchrysler horshambeech car salescornerpark garagehowards westonmotorlandslookers prestonevans halshaw ford chesterbmw halliwell jones warringtonk&m autosaddison lee car seat4front car sales west sussexscs vanscanterbury fiattriumph farehammitsubishi corbybenfield vw scotswoodhunters landrovertraynors armaghhills motor company swanseahonda cockermouthmarshalls volvojemca sidcupwww.anchorvans.co.ukbridgend garage kilwinningevans halshaw sheffield fordfairfields carsmini dealer edinburghmetro centre car salesaston martin walton on thamesarnold clark motability carsbrm autoheritage weston super maresilbury skodasheffield toyotaarnold clark hyundai aberdeendirect cars edinburghkeswick motor companyrybrook mini shrewsburyjct600 hull used carskinetic carschipping sodbury motor companycar sales in widnesevans halshaw vauxhall peterleeripple road fordpeter shonebrecon fordleicester car dealershipstt50prenton motorsgarage swansearstcarstring auctions resultsvauxhall lookers ellesmere portused cars eastbournekerridges tvrc&a car salesa47 carsbrooklands car salesdesira alfaevans halshaw vauxhall cardiffjunction 26 carscarworld hullparks motor group east kilbrideford wombournear autos newrywatford jaguarashburton motor workscars for sale hemel hempstead